تهران، لاله زار جنوبی بالا تر از کوچه بوشهری، پاساژ بوشهری، جنب بانک ملت لاله زار،  طبقه دوم، پلاک ۱۶، ایده پردازان نوین

Terms and rules of using Novin Electric services .

Dear users, please carefully consider the following items for optimal use of Novin Electric’s services and applications.

Users entering the Novin Electric website when using their personal profile, incentive schemes, Novin Electric visual media videos and other services provided by Novin Electric means being aware of and accepting the terms and rules as well as how to use the services and New electric service. Note that placing an order at any time means that the user fully accepts all the terms and conditions of New Electric.

It should be noted that the conditions and rules listed are considered to replace all previous agreements

General rules

Note that all the principles and procedures of Novin Electric are in accordance with the laws of the Islamic Republic of Beygi, the law of electronic commerce and the law of protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user. If there are any changes in the rules, procedures and services of Naveen Electric in the future, they will be published and updated on this page, and you agree that your continued use of the site means acceptance of any changes.

Definition of customer or user

A customer or user is a person who registers an order or any use of Novin Electric services with his user information entered in the registration form.

Also, since Novin Electric is an online retail website, according to the e-commerce law, a customer or consumer is any person who buys goods or services for purposes other than business or professional occupation.

Electronic communications

When you use the services and services of Novin Electric, register or purchase your online order, or send email to Novin Electric, these communications are done electronically and if the request By complying with all principles and procedures, you agree that Novin Electric will respond to your request electronically (via e-mail, short message service and other electronic services).

Also, the e-mail address and telephone numbers that the customer registers in his profile are the only official e-mail addresses and telephone numbers approved by the customer, and all the company’s correspondence and responses are made through them.

In order to inform about events, services and special services or promotions, it is possible for Novin Electric to send email or SMS to website members. If users do not want to receive such emails and SMS, they can cancel the subscription to receive the Novin Electric newsletter in their profile.

Privacy protection system

Novin Electric respects and protects the private information of the people who use the site’s services.

Novin Electric undertakes to defend your privacy to the best of its ability and in this regard, to develop the technology required to make your use of the site more secure and safe. Actually, by using Novin Electric site, you show your satisfaction with this policy.

All content available through any of Novin Electric’s services, such as text, graphics, logos, button icons, images, videos, downloadable and copyable items, data and all content produced by Novin Electric are considered part of Novin Electric’s property. and the right to use and publish all existing and available content belongs to Novin Electric and any use without obtaining written permission reserves the right of legal prosecution for Novin Electric. In addition, scripts, and names of services that can be provided through any of the services created by Novin Electric and registered trademarks are also owned by Novin Electric and any use for commercial purposes is prosecuted.. Users are authorized to operate and use the list of products, technical specifications, prices and any use of derivatives of Navin Electric website or any of the services or content, download or copy information for commercial purposes, any use of They are not data mining, robots, or similar methods such as data collection and mining tools, and all such rights are expressly reserved by Novin Electric. In case of using any of the services of Novin Electric, users are responsible for maintaining the confidentiality of their account and password, and all the responsibility for the activities carried out under the user account or password is the responsibility of the users. Novin Electric sells products suitable for use by people under the age of 18, and if the users are younger than the mentioned age, they should purchase and pay with the notification of their parents or legal guardians.

The only official authority approved by us to communicate with you is the official website of this site, www.novinelectric.com. We will not contact you by any other method than sending letters from the official and confirmed addresses on the site

Damage during shipping

Novin Electric always tries its best to ensure that all orders reach its customers all over the country safely and without damage. Due to the safe and standard packaging of all consignments, delivery to any of the reliable transport companies chosen by the user and declaration of the shipment bill of lading (inserted in the shopping cart and notified through the SMS service) means that the update Any accident during transportation and delivery is the responsibility of the shipping company, and Novin Electric will compensate the damage only if the shipping company approves the order and in order to facilitate follow-up.

Damage caused by transportation must be reported to Novin Electric’s after-sales service within 24 working hours after the delivery of the order, and the damaged product must be sent to the after-sales service along with the official meeting report of the shipping company and all accessories and invoices. New electric to be sent.

Novin Electric's 7-day test period service

In order to create value-added services, Novin Electric, in cooperation with all its suppliers, has made it possible for all goods to be returned up to 7 days after delivery, and any technical defects in the goods including unconditional exchange service and The condition and beyond the warranty service of the product. .

Also, the photos of the products are for information and to help the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website.

It should be noted that the defects announced by the customer are controlled and checked by the after-sales service experts of Novin Electric and if the technical defect is confirmed, the product is subject to the use of the above service. Also, this service does not include technical problems caused by the wrong use of the product by the user.

Physical damage caused by transportation is not included in the use of this service, and for more information, read the conditions related to damage during transportation.

To use Novin Electric’s 7-day exchange guarantee service, make sure that the product is well packed, accessories and the invoice are sent in full along with it.

If the returned product is not received by Novin Electric in its original condition, it is not possible to service and the product is considered out of the exchange condition.

If the stock of the damaged product in Novin Electric is exhausted, and Novin Electric does not have the possibility to replace the damaged product with a replacement product, it can refund the amount of the product to the buyer’s account, and the price fluctuations do not decrease or increase this amount.

User comments

The purpose of creating the comments section in Novin Electric is to share the experience of buying and using the products that are sold. Obviously, the comments section of Novin Electric is different from other sites and social networks. In this section, every user is allowed to share their opinions within the framework of the terms and conditions of the site and view their opinion on the site after checking by experts. It is obvious that if the rules of the site are not followed in user comments, they will not be approved and as a result will not be displayed on the site. Novin Electric is not responsible for the correctness or incorrectness of the opinions published in this section. Displaying user comments on the site does not mean that Novin Electric has approved the content of the comments; Therefore, respected users are requested not to make opinions the basis of their choices and decisions.

Terms and rules are posted in the user comments section

  1. Write Farsi and use Farsi keyboard. It is better to avoid empty space (Space) more than usual, drawing letters or words, repeated use of a letter or word, emoticons and emojis in the text..
  2. Choose a title that fits the text for your comment or review. A good title will encourage users to read your comment.
  3. User reviews should include the strengths and weaknesses of the product in practical use and personal experience, and the advantages and disadvantages should be summarized and included in the designated place. It is necessary to avoid exaggerating and exaggerating the advantages or disadvantages of the product as much as possible.
  4. A proper criticism is a criticism that does not consider only the disadvantages or only the advantages; Rather, realistically examine the advantages and disadvantages of each product together.
  5. Considering the difference in the level of different products and the major difference in their prices, it is necessary to review each product according to its price; Not absolutely.
  6. In order to respect the site visitors’ time, it is necessary to remove unnecessary content when writing a review and include only necessary and useful content in your review.
  7. According to the structure of the comments section, refrain from asking questions or asking for guidance in this section and raise your question or request for guidance in the question and answer section.
  8. Users posting comments are required to use respectful language and avoid insulting other users or other people. Obviously, any insult to a person or people and the use of inappropriate words will cause the user’s opinion to be disapproved.
  9. The comments section of the site is different from the forums; Therefore, in order to maintain the structure, the topics outside the framework that has the mode of discussion and dialogue will not be approved.
  10. All users have the right to publish their opinions on the site under the condition of observing the rules; Therefore, even if you find an opinion far from reality, biased or wrong, you should not address the commenter or criticize him. Each user can only write his opinion and leave the judgment to the readers of the comments.
  11. You can be aware of price changes through the price change chart on the site; Therefore, do not mention the “price” amount in the comments section, do not ask about it and do not comment.
  12. In your comments, avoid exaggerating or exaggerating the product’s strengths or weaknesses. Obviously, as much as possible, any exaggerated or far from reality opinion will not be approved.
  13. Considering the site’s responsibility for the links in it, you should not post links to other sites in your comments. As far as possible, be careful not to link (send) other users to other sites and to include email or social network usernames.
  14. Only comments related to the product in question will be approved; Therefore, do not raise miscellaneous and unrelated discussions with the product.
  15. Users can comment on any part of Novin Electric in the relevant section; Therefore, do not write any criticism about the site or its services in the comment section.
  16. Please note, do not post issues you are not sure about in the comments; Also, avoid reposting rumors or unreliable information about individual products.
  17. It is better to record content in this section that is useful for site visitors; Therefore, avoid expressing any personal, irrelevant or unnecessary content in this section.
  18. It is necessary to write down your comments and avoid abbreviating words or using colloquial literature as much as possible. The use of written literature that can be displayed on the site requires the approval of users’ opinions.

Conditions for sending questions or answers:

– It is better to keep the questions and answers short and concise; The Persian language and script and writing style must be observed in it.

– To know the price changes, use the price change chart on the site and do not ask about “price” in the Q&A section.

– Avoid asking questions and answers about the address of other physical or online stores and using links.

– Write your question only once under the desired product.

– Avoid registering personal information such as email, contact number and username of social networks in the question and answer section.

Site content

Novin Electric makes the utmost effort and precision in order to provide all its services and in order to produce content, it uses original sources and references as well as companies that manufacture products.
It should be noted that Novin Electric does not guarantee that product descriptions or other content on the site are error-free. If the product provided by Novin Electric has any discrepancy with the information posted on the site, the only solution is to return the product before use and in its original condition.

Navin Electric’s website does not accept any responsibility regarding the deletion of its website pages or dead links. The services of the site are provided as they are, and under no circumstances is the Novin Electric site responsible for the delay or non-functioning of the site, which can be caused by natural factors, manpower, internet problems, failure of computer equipment, telecommunications, etc. does not have.

Novin Electric site may have services with public participation capability called collective services, such as chat rooms, bulletin boards, discussion forums, reviews, news groups, friend networks and other services to facilitate your communication. They are presented with others (either on a public scale such as a discussion forum or on a private scale such as a private network of friends).
You agree to use these collective services only to register, send and receive messages that are appropriate and relevant to that particular service .

All contents of the Novin Electric site are copyrighted and belong to the Novin Electric site

Pricing policy

  1. The pricing policy in Novin Electric is based on the principles of customer orientation and respect for consumer rights. The prices offered for the goods in Novin Electric are the retail prices, which are often set by the manufacturer or the supplier of that product in an approved manner, and other goods are determined based on the model and specifications, as well as similar goods in the market. They are priced.

    With the utmost respect for users and due to the wide range of products, Novin Electric cannot definitively announce the final price and inventory of the products before placing the order. In very rare cases, if there are fluctuations in the market or mistakes in pricing, if an order cannot be delivered, Novin Electric is obliged to inform the person who ordered it as soon as possible and cancel the order. It should be noted that if a product includes a price reduction after placing an order, the order will be updated and the new price will be applied. Packaging, shipping and insurance costs may be calculated separately depending on the conditions of the order, which are notified in the shopping cart form.

Representation

Novin Electric does not have sales representatives or after-sales services in any part of the country, and all services, financial transactions and services that can be provided are processed through the central office. Please inform Novin Electric Public Relations if you see any violation of this kind for legal prosecution.

coercive power

All the conditions and rules listed are applicable under normal conditions, and in case of any force majeure cases, Novin Electric does not bear any responsibility.

Novin Electric considers itself obliged to respect the privacy of users, if you see any violation, please share it with us through the mentioned communication channels.

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